Last updated: 2026
1. Introduction
Assistance For You (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, contact us, or receive NDIS support services from us.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and with applicable NDIS practice standards relating to privacy and confidentiality.
2. Information we collect
We may collect:
- Contact details (name, phone, email, address)
- Information you provide through enquiry forms or phone calls
- NDIS participant information where relevant to providing supports
- Website usage data (pages visited, browser type, approximate location)
- Correspondence and records relating to the services we provide
3. How we use your information
We use personal information to:
- Respond to enquiries and provide NDIS support services
- Communicate with participants, families, and representatives
- Maintain records required for service delivery, quality, and compliance
- Improve our website and client experience
- Meet legal, regulatory, and NDIS reporting obligations
4. Disclosure of information
We do not sell your personal information. We may share information with trusted service providers, allied health professionals, or authorities where required to deliver supports, with your consent, or where required by law (including NDIS Quality and Safeguards Commission requirements).
5. Data security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Access to participant information is limited to staff who need it to perform their role.
6. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can adjust cookie settings through your browser.
7. Access and correction
You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.
8. Contact us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Assistance For You
Email: info@assistance4you.com.au
Phone: 1300 37 687